Refund and Returns Policy
Introduction
At Shoopely.com, we strive to ensure that our customers are satisfied with their
purchases. This Withdrawal and Refund Policy outlines the conditions under which you
may withdraw from a purchase and request a refund.
Withdrawal from Purchase
- Eligibility: You may withdraw from your purchase within 14 days from the date of
purchase, provided that the product has not been used or activated. - Procedure: To withdraw from a purchase, please contact our customer support
team at [email protected] with your order details and reason for withdrawal.
Our team will guide you through the process.
Refund Conditions
- Digital Products: Refunds for digital products such as game credits, gift cards,
and software are only available if the product has not been used, activated, or
downloaded. - Subscriptions: Refunds for subscription services are available if the service has
not been activated or used. Partial refunds for partially used subscriptions are not
available. - Processing Time: Refunds will be processed within 7-10 business days after the
withdrawal request has been approved.
Non-Refundable Items
- Used or Activated Products: Products that have been used, activated, or
downloaded are not eligible for refunds. - Promotional Items: Items purchased during a sale or with a discount code are not
eligible for refunds.
How to Request a Refund
- Contact Us: Email our customer support team at [email protected] with your
order number and reason for the refund request. - Review: Our team will review your request and may ask for additional information
if needed. - Approval: If your request meets the eligibility criteria, we will approve the refund
and process it within 7-10 business days.
Contact Information
If you have any questions or need further assistance, please contact us:
- Email: [email protected]
- Phone: +8809638398261
- Address: Dollai Nowabpur, Chandina, Cumilla